Privacy Policy

Information we collect

When you submit a service request, call BMS, email us or contact us through WhatsApp, we may collect your name, phone number, email address, area or emirate, service requirement details and related communication notes.

How we use information

We use this information to respond to enquiries, coordinate service visits, prepare quotations, provide customer support and improve the usefulness of our website.

Tracking, analytics and advertising

This website may use Google Analytics, Google Ads, Google Tag Manager and similar tools to understand page views, call clicks, WhatsApp clicks, location clicks and quote-form actions. We do not intentionally include personal details such as your name, phone number, email address or message text inside tracking event payloads.

WhatsApp, forms and follow-up

Form submissions are processed on the server and may trigger email or WhatsApp follow-up for BMS staff. Public-facing links are configured to avoid exposing personal data in page URLs wherever reasonably possible.

Cookies and browser storage

Analytics and advertising tools may place cookies or similar browser storage items to measure visits, conversions, remarketing audiences and site performance. Please review our Cookie Policy for more detail.

Data sharing

BMS does not sell enquiry data. Information may be shared only with service staff, approved website administrators or technical providers who help operate the website and customer-support workflow.

Your choices

You may contact BMS if you want to update or remove incorrect enquiry information, or if you need clarification about how your website request was handled.